Question 1

What is a residential well protection plan?

Accepted Answer

A residential well protection plan is a service contract that may help cover the cost of repairing or replacing covered components of your private well system. It is not an insurance policy. Coverage is subject to plan terms, eligibility, and a required inspection.

Question 2

What components are covered?

Accepted Answer

Coverage may include the well pump (submersible or jet), pressure tank (Standard and Complete plans), pressure switch, control box, well electrical wiring, and drop pipe (Complete plan only). See the coverage page for a full breakdown by plan.

Question 3

Is the well inspection required?

Accepted Answer

Yes. All plans require a well inspection before coverage begins. A qualified well technician will evaluate your system to confirm it meets eligibility requirements. The inspection is coordinated after you complete your eligibility application.

Question 4

How much does the inspection cost?

Accepted Answer

Inspection pricing varies and will be communicated to you during the enrollment process. The inspection is a separate service from your monthly plan fee.

Question 5

Is there a waiting period before coverage starts?

Accepted Answer

Yes. All plans include a 30-day waiting period after enrollment. Claims submitted during this period will not be covered.

Question 6

What is a service fee?

Accepted Answer

A service fee is paid each time you submit a covered service request. The fee ranges from $50 to $95 depending on your plan. This fee is separate from your monthly plan cost.

Question 7

Can I use my own well contractor?

Accepted Answer

No. Service must be coordinated through our service network. We connect you with qualified well technicians who have been vetted for your area. Out-of-network repairs are not covered.

Question 8

What is not covered?

Accepted Answer

Exclusions include: pre-existing conditions, the well casing and borehole, well drilling or deepening, water treatment systems, interior home plumbing, cosmetic damage, and damage caused by flooding, freezing, or external physical damage. See the full coverage details and exclusions page.

Question 9

Does this replace homeowners insurance?

Accepted Answer

No. A well protection plan is a service contract, not an insurance policy. Homeowners insurance typically covers sudden, accidental damage to your home structure and contents — not mechanical breakdown of well components. These are complementary, not interchangeable.

Question 10

Is the plan available in my area?

Accepted Answer

Plans are currently available in North Carolina, Virginia, South Carolina, Georgia, Tennessee, and Pennsylvania. Check our service areas page for the latest information.

Question 11

Can I cancel my plan?

Accepted Answer

Cancellation terms are outlined in your plan agreement. Please review your agreement or contact support for details on your specific plan terms.

Question 12

How do I request service when something breaks?

Accepted Answer

Contact our service coordination team by phone or through your online account. Do not hire a contractor directly before contacting us, as out-of-network work is not covered.

Frequently Asked Questions

Frequently Asked Questions

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